Who collects my refuse, recycling, and yard waste?
The Village has contracted with Advanced Disposal (formerly Veolia Environmental Services) for solid waste collection services.
When will my refuse, recycling, and yard waste be collected?
The collection schedule map can be found here. As of 2019, all yard waste/compost will be collected on the same day as your garbage and recycling.
What are the collection times?
All materials can be placed outside after 4:00 p.m. the day before your scheduled collection. It is the responsibility of all residents to place their toters in the proper collection location no later than 7:00 a.m. on the day of collection. Advanced Disposal drivers begin their routes promptly at 7:00 a.m. and will not be held responsible for missed collections of toters placed out after 7:00 a.m. on the day of collection.
How can I report a missed refuse, recycling, or yard waste collection?
Please call the Public Works Department at 847-853-7500 or email email@example.com.
If there is a holiday, when will my refuse, recycling, and yard waste be picked up?
Collection services will be delayed by one day for the following holidays: New Year’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving Day, and Christmas Day.
For example, if Christmas Day falls on a Thursday, the Thursday route will be collected on Friday, and the Friday route on Saturday. The normal schedule will resume on the following Monday. Information about holiday collection delays will be published on the Village website, in the Village’s e-newsletter, and in the quarterly Village newsletter, The Communicator.
Where should I place my toters for collection?
If you have alley access, your toters must be placed in the alley. Since collection is now automated, toters must not be placed on the side of the garage, and they must be clear of any other obstructions (e.g. utility poles, parked cars).
If you do not have alley access, place the toters behind your curb (within 4 feet) and clear of any surrounding obstructions (trees, fire hydrants, etc).
The automated trucks require a minimum spacing of 2-3 feet between toters to allow for adequate access for the automated “arm” apparatus. Furthermore, toters should be placed in a line parallel to the curb (side by side) and not front to back or forming a line perpendicular to the curb.
Per the Village code, toters cannot be stored in a front yard or side yard adjacent to a street except for the purpose of collection. Refuse and recycling toters can be set out as early as 4:00 p.m. the day before collection and no later than 7:00 a.m. the day of collection. After collection, all toters should be removed from the front yard not later than the evening of your collection day.
What if I have extra trash or large items that do not fit into my toter?
Refuse collection is unlimited. Additional household refuse can be bagged and placed next to your refuse toter.
Large items like couches, chairs, tables, mattresses*, etc. will also be collected the same day as your normal refuse collection, free of charge. There is no need to call to schedule this collection; just set the items near your refuse toter (at least 2 feet away so as not to inhibit collection of your toter). If you have back-door service, bulk items must be placed at the curb.
*As of 5/29/20 mattresses and box springs must be wrapped or covered to protect employees from possible bed bug exposure.
How do I dispose of household construction/demolition debris?
On your regular collection day, Advanced Disposal will collect up to 1 cubic yard of construction/demolition material free of charge. There is no need to schedule this collection with Advanced Disposal. Such items include: drywall, plywood and paneling pieces, lumber, windows and doors, cabinets, carpeting, disassembled bathroom and kitchen fixtures, and small amounts of sod, earth, clay, sand, concrete, rocks, and similar material.
These items should be placed inside your refuse toter whenever possible. Items that do not fit in your refuse container should be placed in containers, bags, bundles, or stacked neatly near your garbage toter. Carpet and rugs must be rolled up, and each roll must not exceed 5 feet in length or weigh more than 50 lbs.
What can I do if I have a large amount (over 1 cubic yard) of construction debris?
Construction debris in excess of 1 cubic yard will be picked up by Advanced Disposal through appointment only; call Advanced Disposal directly at 847-272-4145 to schedule collection and payment. The cost will be $22.95 per cubic yard (rate effective April 2014).
Will electronic items be collected?
No; effective January 1, 2012, electronics can no longer be collected with residential waste. The State of Illinois has enacted legislation that bans most electronics from being put in Illinois landfills. Banned electronic items include: computers, televisions, DVD and VHS players, mobile phones, stereo equipment, printers, video game consoles, and MP3 players.
A permanent drop-off site for electronics recycling is now open to Wilmette residents at the Public Works Facility, 711 Laramie Avenue. Click here for detailed information.
When will ‘white-goods’ (major appliances) be picked-up?
Call Advanced Disposal directly at 847-272-4145 to schedule a free ‘white-good’ pick-up. Such items include: refrigerators, washers, dryers, freezers, and hot water heaters. All doors must be removed or you must place the appliance door against the ground for collection.
How does the recycling program work?
All recyclables (paper, cardboard, and plastics) can be mixed together in the recycling toter. Boxes must be broken down and inside the toter to be collected as recycling. Click here for a complete list of accepted material.
Do not place recyclables into plastic bags. Recyclable items in plastic bags will be rejected, because the plastic bags get caught in the sorting machinery and often lead to shutting down the lines until the bags can be removed by hand.
Recycled items must be rinsed clean of any food debris. Recycling toters that are contaminated with food, garbage or other improper materials will be tagged with a notice and will not be collected until the following week.
Are telephone books recyclable?
Yes; however, if you no longer want to receive telephone books, please visit the Product Stewardship Institute’s website to opt out today!
When will the Yard Waste/Compost Program begin?
Yard Waste/Compost collection starts the first week of April and continues through the end of November.
What are the provisions of the Yard Waste/Composting Program?
Examples of acceptable yard waste material include: shrub trimmings, grass clippings, leaves, twigs, and garden waste. Yard Waste DOES NOT include: whole bushes, root balls, or soil.
Acceptable yard waste material should be placed into biodegradable, brown paper bags (32-gallons maximum) or in properly tied bundles for collection. Residents can also lease a 96- or 35-gallon yard waste toter from Advanced Disposal free of charge. To request a toter, please email firstname.lastname@example.org or call Public Works at 847-853-7500. Toters are required to participate in the Village’s Curbside Food Scrap Composting Program.
Each bag or bundle must be affixed with one official Village Yard Waste Sticker, which can be purchased at the Village Hall, Millen Hardware, Chalet Nursery & Garden Shop, and Jewel Food Store (Plaza del Lago and 411 Green Bay Rd). The 35-gallon toter requires one sticker per collection, while the 96-gallon toter requires three stickers per collection.
Branch bundles must be less than 4 feet in length, and individual branches must be less than 3 inches in diameter. Bundles must be wrapped with a natural twine, and weigh less than 50 lbs.
How do I dispose of Christmas trees?
Place your Christmas trees in the same location as your yard waste. Trees must be devoid of any ornaments, tinsel, garland, or plastic/fabric bag wrap. Other holiday decorations, such as wreaths and garland, may be bagged with garbage and set out as refuse.
Christmas trees will be collected along the regular yard waste routes. Therefore, if you have alley collection, place your tree next to your toters in the alley. Please ensure that Christmas trees do not impede access to the alley. If you have curbside service or “back-door” refuse collection, place your Christmas tree at the curb.
If you have alley collection, do not place your tree at the curb. By placing trees at the curb, customers slow down the collection process, as trucks are forced to extend their routes by traversing both alleys and curbs within a given area. Trees that are misplaced are considered low priority and will be collected after properly placed trees are collected. Please follow the aforementioned guidelines to ensure timely collection.
What are the dimensions of the refuse, recycling, and yard waste toters?
A 96-gallon toter (H: 46”, W: 26”, D: 34.5”) can hold approximately 10 to 12 kitchen-size garbage bags.
A 64-gallon toter (H: 41.5”, W: 24”, D: 27”) can hold approximately 6 to 7 kitchen-size garbage bags.
A 35-gallon toter (H: 37.5”, W: 19”, D: 23.75”) can hold approximately 3 kitchen-size garbage bags.
If I want to exchange my toter for a different size, what do I do?
Please contact Advanced Disposal at 847-272-4145 to request a different toter size.
Can I get an additional refuse, recycling or compost toter?
Contact Advanced Disposal directly to lease additional toters for a fee of $27.54 per toter, per year (rate effective April 2014).
Will Advanced Disposal replace damaged toters?
Yes, there is no replacement cost for damaged toters. Contact Advanced Disposal directly at 847-272-4145 to replace a damaged toter.
How do I dispose of my “old” [obsolete] toters?
Place old refuse and recycling containers at the curb on your scheduled collection day with an affixed note indicating the item should be taken as trash. Residents can drop off their Wilmette 18-gallon recycling bins at the Public Works Department (711 Laramie Ave) for re-use by the Public Works Department.
What if I would like to continue “back-door” service?
“Backdoor” service is available for refuse only. In lieu of curbside service, residents can pay a monthly fee directly to Advanced Disposal for “back-door” refuse service. The cost for “backdoor” service is an additional $16.35 per month (rate effective April 2014). Residents should contact Advanced Disposal to make arrangements for back door pick-up. Residents selecting this option and must provide their own 32-gallon refuse containers.
I am interested in a second weekly pick-up, what should I do?
Residents have the option of paying an additional $16.35 per month (rate effective April 2014) directly to Advanced Disposal for a second weekly pick-up. Contact Advanced Disposal to sign up for this service.
What constitutes a special pick-up?
Call Advanced Disposal directly at 847-272-4145 for:
- Any construction debris in excess of 1 cubic yard – this service has a $22.95 per cubic yard fee (rate effective April 2014).
- ‘White-goods’ (major appliances) – free service, but requires coordination with Advanced Disposal.
- To schedule a one-time extra collection (not on your regular collection day, and not recurring) – Advanced Disposal will charge a $75 “re-routing” fee.
What is the cost for additional services? Rates effective April 2014:
|Replacement of Damaged Toter||No cost, as long as same size|
|Back-door Service||$16.35 per month|
|Second Weekly Pick-up||$16.35 per month|
|Exchange between 96-gallon & 64-gallon||$40.00|
|Exchange to/from 35 gallon||$50.00|
|Yard Waste sticker||$2.25 per sticker|
|Lease additional toter||$27.54 per year, per toter|
Who do I call if I have an issue with Advanced Disposal?
Please do not hesitate to contact the Public Works Department at email@example.com or 847-853-7500. You may also visit the Village website at www.wilmette.com for more details about the refuse, recycling, and yard waste programs.